Order tracking
Where is it?
Every order ships with tracking. Paste the number from your dispatch email below and we will take you straight to the carrier.
What happens after you order
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Straight away
Your order confirmation arrives
An email with your order number, sent within a few minutes. If it is not there, check spam before you worry, then email us.
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1 to 2 business days
We pack it and hand it to the carrier
Your tracking number is emailed the moment it leaves us. Orders placed on a weekend or public holiday start processing the next business day.
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5 to 10 days after dispatch
In transit
Tracking updates as it moves. Long quiet stretches between scans are normal, particularly over a weekend.
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On the doorstep
Delivered, and your 60 days start
The 60-day trial runs from the day it arrives, not the day you ordered. Take your time with it.
Things worth knowing
A new number can look blank
Tracking often takes 24 to 72 hours to show its first scan. A number showing nothing yet is normal and does not mean anything has gone wrong.
Marked delivered but nothing there
Check with neighbours and your building's mail room first, then contact us within 7 days of the delivery scan and we will open a carrier investigation.
Wrong address at checkout
Email us within 12 hours of ordering and we will correct it before dispatch where we still can. Once it has shipped we cannot reroute it.
Still not sure where it is?
Email us with your order number and we will chase the carrier ourselves. You should not have to do that part.
support@ounora.com +1 (302) 578-4529
Monday to Friday, 9:00 AM to 5:00 PM EST. We reply within 24 hours on business days.