Refund policy

Returns & Refunds

Ounora is a brand of Mercanty LLC. Every order is covered by our 60-Night Sleep Trial.

The 60-Night Sleep Trial

You have 60 nights from the date your order is delivered to decide whether an Ounora product is right for you.

  • Sleep on it. Items that have been used, slept on or washed are still eligible for return. That is the entire point of a sleep trial — you cannot judge a pillow or a comforter without sleeping on it.
  • No original packaging required. You do not need the box it arrived in.
  • No photos or explanation required for a change-of-mind return.
  • No restocking fee, ever.

How to start a return

Email support@ounora.com within your 60-night window with your order number and the item you would like to return. We reply within 24 hours on business days and will send you return instructions.

Who pays for return shipping

  • Change of mind: the customer pays return shipping. We confirm the return address when you contact us.
  • Faulty, damaged or incorrect items, and warranty claims: Ounora pays. We email you a prepaid return label at no cost to you.

Refunds

Once your return reaches us we refund the full purchase price to your original payment method, within 5–10 business days of receipt. Your bank may take a few additional days to display the funds. Outbound shipping was free, so nothing is withheld from your refund for delivery.

Damaged or incorrect items

If something arrives damaged, defective, or is not what you ordered, email support@ounora.com and we will replace or refund it in full and cover return shipping. Photos help us resolve it faster but are not a condition of your refund.

12-month warranty

Every Ounora product carries a 12-month warranty from the date of delivery against manufacturing defects. This is in addition to, and does not limit, your rights under applicable consumer law.

What happens to returned items

Returned sleep products are never resold. They are donated where possible and recycled where not.

Contact us

Mercanty LLC (trading as Ounora)
1207 Delaware Ave #509, Wilmington, DE 19806, United States
Email: support@ounora.com
Phone: +1 (302) 578-4529
Support hours: Monday–Friday, 9:00 AM – 5:00 PM EST. We reply within 24 hours on business days.