Ounora

Warranty

Last updated: 17 September 2026

The 12-month warranty

Every Ounora Fetal Doppler is covered for 12 months from the date of delivery against manufacturing defects.

If the device fails through normal use inside that period, we replace it. We pay the postage in both directions and you do not pay a handling fee.

What is covered

  • The handset failing to power on, or losing power during normal use
  • A display that fails, dims permanently, or stops showing a reading
  • A speaker that fails or distorts through no fault of yours
  • Buttons that stop responding
  • A probe or cable that fails at a join or internally, without external damage
  • Anything that arrives already broken — tell us and we replace it immediately

What is not covered

  • Accidental damage: drops, crushing, or a cable pulled out of the housing
  • Liquid damage beyond the normal use of ultrasound gel on the probe head
  • Cosmetic wear — scuffs, marks and general signs of a device that has been used
  • Damage caused by opening the housing or attempting a repair
  • Loss or theft
  • The gel and the carry pouch, which are consumable and cosmetic items

How to make a claim

Email support@ounora.com with your order number and a short description of what the device is doing. A photo or a short video helps us diagnose it quickly, but it is not a condition of your claim.

We reply within 24 hours on business days. If it is a warranty fault we send a prepaid return label and dispatch a replacement.

Replacements, not repairs

We do not repair these devices. A valid warranty claim is replaced with a new unit. The replacement carries the remainder of your original 12 months rather than starting a fresh term.

How this sits alongside the trial

The two are separate and you get both.

  • The 60-Day Trial is about whether you want the product. Any reason, no explanation needed. See our Refund & Return Policy.
  • The 12-month warranty is about whether the product works. It continues for the rest of the year after the trial ends.

Your statutory rights

This warranty is offered in addition to, and does not limit or replace, the rights you have under applicable consumer law.

Contact

Mercanty LLC (trading as Ounora)
1207 Delaware Ave #509, Wilmington, DE 19806, United States
Email: support@ounora.com
Phone: +1 (302) 578-4529
Support hours: Monday to Friday, 9:00 AM to 5:00 PM EST